Refund policy

Last updated: October 18, 2026

Problems with your order

If a product arrives damaged, defective, incorrect or with missing items, contact GOOD DECADE through our contact form within 30 days of delivery. Include your order number, a short description and clear photos of the issue and packaging when available. Please do not include medical records or other sensitive health information.

We review the issue and, if approved, arrange a replacement or refund for the affected item. There is no charge to correct a verified fulfillment error. Do not use a product with a damaged or missing safety seal.

Missing deliveries

If tracking shows a problem or your package has not arrived by the estimated delivery date, contact us promptly. Please report a potentially lost shipment no later than 30 days after its estimated delivery date so we can investigate with our fulfillment and delivery partners.

Change-of-mind returns and exchanges

Because these are consumable supplements, we do not accept change-of-mind returns or exchanges. Please review each product’s ingredients, facts and directions before buying. This does not affect your rights when an item is defective, damaged, incorrect or otherwise covered by applicable law.

Cancellations and address corrections

Contact us as soon as possible after ordering. We will help when we can, but cancellation or address changes may not be possible once an order is being prepared. Additional shipping costs may apply to reship an order after an incorrect or incomplete address is supplied.

Approved refunds

Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the credit. We will tell you if any return is required and provide instructions; please do not mail products back without contacting us first.

Your rights

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable consumer law.